Food Price Policy

Please note that prices displayed on our website may vary from those at our physical restaurant locations. This variation reflects the additional costs associated with online operations, such as platform maintenance, secure payment processing, packaging, and service handling. We strive to maintain full transparency, and all applicable charges are clearly shown at checkout to ensure there are no hidden fees for our customers.

We value your trust and strive to provide the best service. Please review our refund policy below
to understand the conditions under which refunds are processed for online and cash-on-delivery
food orders.
Eligibility for Refund (Online Payment Orders):
Refunds for online payment orders are applicable under the following circumstances:

1. Tampered or Damaged Packaging: If the food packaging is tampered with or damaged
   at the time of delivery.
2. Delivery Outside Designated Zones: If the delivery location is outside the designated
   service zones.
3. Failure to Contact: If our team fails to contact you via phone or email to confirm your
   order.
4. Order Cancellation During Confirmation: If you cancel your order during the
   confirmation process due to the unavailability of the ordered items.
5. Delay in Delivery: If delivery exceeds 120 minutes, you may be eligible for a refund in
   the form of a coupon code. The decision to grant refunds is at the sole discretion of the
   company.
6. Refund Process: Refunds for eligible cases will be credited to your account within 3-5
   business days, subject to the terms and conditions of your bank or payment gateway.

The company’s decision regarding refunds is final and binding.
Cash-On-Delivery Orders Cancellation:
Cancellation of cash-on-delivery orders are subject to the following conditions:

1. Cancellation Before Merchant Acceptance: You may cancel your order if the
   merchant has not yet accepted it.
2. Forfeiture of Delivery: If the order is canceled after merchant acceptance, the delivery
   of the order will be forfeited.
3. Payment Method Restrictions: Repeated cancellations after merchant acceptance
   may result in the removal of the cash-on-delivery option for future orders.
4. Delivery: After merchant confirmation and delivery man out for delivery. That time the
   customer can cancel the order. Customers have to pay the bill.
   Important Notes:
   ● Refunds are processed according to the conditions outlined above.
   ● The company’s decision regarding refunds is final and binding.

● Unexpected behavior with the delivery man, counted as a serious offense.
This policy is designed to ensure transparency, fairness, and quality in our services. If you have
any questions or concerns regarding this policy, please contact our support team.